POSTED: 13 February 2020

Product Specialist/Product Owner

Category: Location: Cape Town Salary: R45k per year

Information

Product Specialist/Product Owner (Banking industry): Client Experience(R40k neg)

PURPOSE

To support Product Owner(s) to grow Digital Solutions in terms of access mechanisms/devices, functionality as well as usage, on a sustainable basis

To support Digital Solutions business objectives by developing competitive E-Channels value propositions focussed on Client Experience in the banks Remote Banking channels (Online/App/Mobile etc.)

KEY PERFORMANCE AREAS

1. Research and investigate competitor offerings/solutions as well as local and international developments and trends in terms of Digital Solutions focus areas.

2. Support product owner(s) to:

? Contribute to business efficiency by identifying improvement opportunities

? Manage and prioritise the product backlog

? Identify and track benefits in order to maximise business and client value

? Liaise and communicate with all relevant delivery teams and business area stakeholders throughout the

Agile product development lifecycle

? Review and accept delivered product development increments

? Facilitate implementation of delivered system / process changes

3. Analyse Digital Solutions performance in terms of take-up and usage

4. Provide input and support in terms of risk exposure and losses related to Digital Solutions

KEY TASKS AND RESPONSIBILITIES

1. Research and investigate competitor offerings/solutions as well as local and international developments

and trends in terms of Digital Solutions focus areas

? Conduct regular research and investigations to understand competitor offerings/value propositions.

? Analyse new products/channels launched by competitors.

? Support product owners to identify gaps or opportunities in Bank’s Digital Solutions from

research/investigations to be addressed.

? Support product owner(s) to identify trends in the local and international markets in terms of Digital Solutions

functionality and usage/behaviour, migration patterns.

2. Support product ownwer(s) to:

? Contribute to business efficiency by identifying improvement opportunities

? Work with stakeholders to identify opportunities for improvement

? Derive functional solution options for identified opportunities and improvements

? Facilitate evaluation and selection of relevant solution options in partnership with feature team

? Assist with the implementation of solution option through feature and/or enterprise support teams

? Manage and prioritise the Product Backlog

? Compile or assist with compilation of epics / user stories based on business area / programme / project

release plan

? Define or obtain detailed requirements from business area stakeholders for digital offer

? Compile epics / user stories to address identified opportunities

? Prioritise epics / user stories based on business value/potential benefits to be derived

? Work with relevant business analyst(s)/UX designer(s) and business area stakeholders to groom epics /

user stories / prototypes according to business requirements

? Work with project / programme managers and other product owners to manage dependencies attached to

epics / user stories

? Identify and track benefits in order to maximise business and client value

? Formulate the potential benefits of compiled epics / user stories

? Utilise identified benefits to prioritise epics / user stories in the product backlog

? Track benefits realisation of work to be delivered through the feature team against predefined success

criteria

? Report on business and client value delivered

? Liaise and communicate with all relevant delivery teams and business area stakeholders

throughout the agile product development lifecycle

? Build relationships with all relevant delivery teams (including enterprise support, feature and component

teams) and business area stakeholders

? Understand business area stakeholder expectations, needs and requirements

? Continuously communicate with relevant stakeholders by providing feedback on progress of epics / user

stories / projects

? Utilise electronic tracking / reporting mechanism to monitor work taking place across delivery teams to

ensure progress is aligned to business release plans

? Review and accept delivered product development increments

? Continuously check-in and provide input on product development increments delivered during the sprint

? Adapt product development increment as and when required

? Responsible for the review and sign-off of product development increment at the relevant milestones

? Facilitate implementation of delivered system / process changes

? Communicate client impact of system / process changes to all relevant stakeholders

? Identify actions required for successful implementation

? Facilitate execution of identified actions

? Assist Learning & Development with compiling training material to address system / process changes

3. Analyse Digital Solutions performance in terms of take-up and usage

? Support product owner(s) in terms of:

? Monitor and report take up and usage in terms of volumes and values

? Monitor cost and revenue drivers and identify any revenue/efficiency opportunities

? Monitor the deployment and growth of new channel/product/functionality introduced.

4. Provide input and support in terms of risk exposure and losses related to Digital Solutions

? Support product owner(s) in terms of:

? Identify risks in Digital Solutions in terms client usage or channel functionality

? Compile preventative measures/suggestions to reduce exposure

? Engage with support areas (Risk – Forensics; IT; BSC etc.) to ensure that channel risks are minimised

EXPERIENCE

Minimum:

3 years of Remote Banking/On-line Banking product development level experience



where to find us

304 manhattan place, 130 bree street, cape town, 8001

info@recruitdigital.co.za / 021 424 6865