Ecommerce Manager
Information
Ecommerce Manager
My client is a well known global retail /FMCG company which which is based in Johannesburg and they are looking for a Ecommerce Manager to join the team. They currently have a Ecommerce function and are looking for someone to lead this function within the South African Market.
Main Purpose:
You will be responsible for building the channel’s yearly operational plan, and business development ensuring the end 2 end optimization, efficiency and profitability of both owned Digital Boutiques and not-owned
You will be accountable to deliver on sales and customer satisfaction targets and drives the day-to-day operations, according to the operational plan that you have defined, in close cooperation with the market’s functions and channels’ management.
Lead eCommerce Operations
- Accountable to ensure that eCommerce Operations are managed according the Global standard defined
- Accountable to ensure the Brand equity is protected on all digital touchpoints
- Accountable to ensure all eBusiness activities & KPIs are tracked
- Accountable to centralize all eCommerce needs/initiatives at Market level.
- Accountable to ensure seamless operations with other channel peers to ensure local customers are offered with an integrated, omni-channel user experience
- Accountable to provide the Regional eCommerce Team with Market needs / roadmap to support local activities Feedback Regional eCommerce team to consolidate KPIs, share best practises, input ideas or report innovative online initiatives in local context
Own the Day-to-day running of digital boutiques:
- Plan promotional campaigns in line with the global and local calendar
- Ensure consistency in content and tone of voice across all pages
- Ensure adequate stock levels at all times, avoiding any stock out situation
- Define, Plan & Activate e-Merchandising activities through cross-sell, up-sell & e-CRM possible strategies
- Perform Market Acceptance Tests (both front-end and back-end) in coordination with Regional Team
- Ensure efficient running and maintenance of the ecommerce site
Professional experience:
- At least 5 years’ experience in eBusiness.
- Strong experience in eCommerce activities to drive traffic on websites
- Strong experience in eCommerce Operations (Content Management, e-Merchandising & personalisation)
- Strong Web Analytics knowledge (Google Analytics certification a plus)
- Experience with CMS and Magento (preferably version 2.0
If you match this profile, then please send your CV to jj@recruitdigtal.co.za.