POSTED: 28 August 2019

Direct Sales Representative

Category: Sales/Business Development Location: Johannesburg Salary: Market related

Information

PURPOSE OF POSITION SUMMARY AND DESCRIPTION OF KEY TASKS
The Direct Sales Coordinator is directly responsible to strategically manage and promote sales within the Direct Sales function by ensuring direct sales achieve or exceed Sales Targets ,KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and customer service
KEY PERFORMANCE INDICATOR
KPI 1
Achievement of Monthly SalesTargets
KPI 2
Maintain and manage the Direct Sales account
KPI 3
Maintain and manage various Coporate Accounts i.e Planet Fitness
KPI 4
Guarantee consistently high standards of customer experience within the Direct sales function in accordance with PUMA’s Brand Values and service standards
KPI 5
Achievement/exceeding all Inventory and Shrinkage goals and counts, minimize stock lost and processing returns as per policy and procedure.
KEY TASKS, DUTIES AND RESPONSIBILITES
1
Customer services: Manage relationships with customers and Coporate accounts. Analyse customer profiles and buying trends in order to increase sales. Delivering a high standard of customer service whether in person , telephonically or via emails
2
Sales and Returns: Generate sales from ex stock and future product to existing and new customers. Offer the full PUMA experience to the client in terms of treating them like a guest . Manage returns, reconciliations, samples and communicate with warehouse and track deliveries and collections. Compiling and submitting monthly /daily sales report
3
Merchandise: Managing and monitoring Loss Prevention and Compliance procedures. Managing incoming and outgoing merchandise. Staying informed on all product knowledge and new product launces
4
Coporate Accounts: Coporate account upkeep, branding- creation of CADS and SMU’S and liaise with marketing regarding contracts. Keep to contract specifications and follow the correct procedure with all accounts
5
Self Managed : able manage time and task effectively , manage their day-to-day activities and duties under reduced or no supervision
BACKGROUND AND PROFILE
Educational
Qualification:
Professional
Experience

Senior Certificate

Functional: +2 years’ in a sales
environment
Industry: Clothing Wholesale and Retail

IT Skills:

Language

Skills:

Advanced: MS Office, SAP

English – well developed verbal
and written skills

PERSONAL QUALITIES AND BEHAVIOURAL COMPETENCIES
1
Customer focus – Identifying and responding to current internal, external and future customer needs
2
Peer relationship – Develop, strengthen and reaffirm relationships with local and global colleagues and direct reports
3
Problem solving – The ability to find solutions to difficult or complex issues
4
Adaptive and continuous learning
5
Fair – Manage and behave in a transparent and open manner and conduct yourself free of bias and injustice
6
Honest – Act with the highest ethical standards.
7
Positive – Displays a constructive, optimistic and solution driven approach
8
Creative – Bring new ideas, concepts, systems, innovative thinking and products to the company
9
Brave – Is not afraid to take risks, trust your instinct and make unexpected choices
10
Confident – It is making strong statements and being able to be bold and believe in yourself.
11
Determined – An ability to make things happen, to never give up and to be tenacious in all you do.
12
Joyful – The demonstration of a positive attitude and disposition. Being fun and always carrying a smile
FUNCTIONAL SKILLS
1
Business Knowledge – Understands PUMA’s business processes, organisational structure and how functions interrelate. Understands the activities and objectives of the Department. A lateral thinker with problem solving skills. A strategic thinker who is able to deliver on objectives and sales targets
2
Well-developed communication and presentation skills with the ability to effectively present and sell product ranges to customers. Is able to troubleshoot and preempt sales obstacles in a competent and convincing manner. Ability to ask relevant questions and understand the customers’ needs
3
Logistics – Has sound knowledge of distribution processes and procedures
4
Identify new business oppertunaties
WORK RELATIONSHIPS
Internal

Warehouse

Internal Customers 

External 

Customers 

Suppliers 



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