POSTED: 2 September 2019

Continuous Improvement/ Growth Analyst

Category: Development/Programming Location: Cape Town Salary: R25k - 35k per month


Continuous Improvement  and Growth Analyst R25000-R30000 per month

The position of Food Operations Analyst reports to the Food Delivery Performance Manager

Responsibilities will include:

Analysing, understanding and prioritizing tasks according to core business or project objectives


Creating reports with focus areas for business improvement


Identifying important variables and focus areas in the business


Analysing data to answer strategic and operational questions posed by the business


Provide information to various stakeholders


Collaborate with TDT managers and Franchise Managers to establish project plans while accounting for the trade-offs between operational practicality and overall performance

Some specific responsibilities:

1) Daily Food Operations Metrics Management

Provide significant support to the Food Delivery Team according to weekly goals and targeted metrics.


Manage Food delivery support tools i.e. QlikView, Branch Dashboards, Weekly reports to inform operational decisions and improvement


Construct weekly reports for improvement and new target areas


Use weekly targets to manage day-to-day performance and inform operations for best impact

2) Product reviews and complaints tracking:

The role will interface frequently with the Food and TDT operations teams and engage somewhat in the specifications of PaLM releases and new product features


Furthermore, the role will cover SOP reviews and complaints management from a driver behaviour and training aspect where relevant

3) Process Improvement:

Regularly review and analyse key metrics in Food delivery operations to identify root causes and formulate solutions to improve performance


Ability to develop and set up reporting for metrics.


Managing customer, branch and driver feedback into continuous performance improvement processes


Contribute to the design, implementation, and improvement of new and existing food support processes & tools


Leading small project improvement initiatives as required.

Attributes required:

A Solutions-oriented and attention to detail – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables)


Strong analytical and critical thinking, using data to interpret and inform decisions that are pragmatic and operationally practical


Ability to present ideas succinctly, in writing and verbally


Versatile and with an appetite to learn from the experience of others and independently through experimentation and research


Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus to ranked priorities with the highest strategic impact

Interested in:

Operations and Tech mix – enjoys tech and how to use tech solutions such as automation to improve performance


Development of others – can lead others, delegate tasks, and develop a team if necessary

Qualifications & Experience required:

Relevant Undergraduate degree / diploma / certificate (i.e. Sciences, Statistics, Operations)


A minimum of 3 years’ experience in business analysis, operational management or a related field


Experience defining solutions for internal and external customer networks


Excellent verbal and written communications skills with the ability to present complex information in a clear and concise manner to a variety of audiences, including technical and non-technical individuals


Experience in change management


Advanced Excel Skills essential – e.g. Pivot tables, IF/COUNTIF/VLOOKUP statements, Chart-building, conditional formatting, sorting and handling big data files


PowerPoint Skills – Constructing a storyline, clear & concise slides, strategic use of visuals graphics and colour


Experience in an e-commerce, start-up or tech environment (advantageous)


Experience in QlikView or SQL/R-programming language (advantageous)

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where to find us

304 manhattan place, 130 bree street, cape town, 8001 / 021 424 6865