Continuous Improvement/ Growth Analyst
Information
Continuous Improvement and Growth Analyst R25000-R30000 per month
The position of Food Operations Analyst reports to the Food Delivery Performance Manager
Responsibilities will include:
Analysing, understanding and prioritizing tasks according to core business or project objectives
Creating reports with focus areas for business improvement
Identifying important variables and focus areas in the business
Analysing data to answer strategic and operational questions posed by the business
Provide information to various stakeholders
Collaborate with TDT managers and Franchise Managers to establish project plans while accounting for the trade-offs between operational practicality and overall performance
Some specific responsibilities:
1) Daily Food Operations Metrics Management
Provide significant support to the Food Delivery Team according to weekly goals and targeted metrics.
Manage Food delivery support tools i.e. QlikView, Branch Dashboards, Weekly reports to inform operational decisions and improvement
Construct weekly reports for improvement and new target areas
Use weekly targets to manage day-to-day performance and inform operations for best impact
2) Product reviews and complaints tracking:
The role will interface frequently with the Food and TDT operations teams and engage somewhat in the specifications of PaLM releases and new product features
Furthermore, the role will cover SOP reviews and complaints management from a driver behaviour and training aspect where relevant
3) Process Improvement:
Regularly review and analyse key metrics in Food delivery operations to identify root causes and formulate solutions to improve performance
Ability to develop and set up reporting for metrics.
Managing customer, branch and driver feedback into continuous performance improvement processes
Contribute to the design, implementation, and improvement of new and existing food support processes & tools
Leading small project improvement initiatives as required.
Attributes required:
A Solutions-oriented and attention to detail – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables)
Strong analytical and critical thinking, using data to interpret and inform decisions that are pragmatic and operationally practical
Ability to present ideas succinctly, in writing and verbally
Versatile and with an appetite to learn from the experience of others and independently through experimentation and research
Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus to ranked priorities with the highest strategic impact
Interested in:
Operations and Tech mix – enjoys tech and how to use tech solutions such as automation to improve performance
Development of others – can lead others, delegate tasks, and develop a team if necessary
Qualifications & Experience required:
Relevant Undergraduate degree / diploma / certificate (i.e. Sciences, Statistics, Operations)
A minimum of 3 years’ experience in business analysis, operational management or a related field
Experience defining solutions for internal and external customer networks
Excellent verbal and written communications skills with the ability to present complex information in a clear and concise manner to a variety of audiences, including technical and non-technical individuals
Experience in change management
Advanced Excel Skills essential – e.g. Pivot tables, IF/COUNTIF/VLOOKUP statements, Chart-building, conditional formatting, sorting and handling big data files
PowerPoint Skills – Constructing a storyline, clear & concise slides, strategic use of visuals graphics and colour
Experience in an e-commerce, start-up or tech environment (advantageous)
Experience in QlikView or SQL/R-programming language (advantageous)